I wanted to reach out about an exciting Call Center Representative opportunity we have available in Woodland Hills. This role is Monday through Friday, 8:30 AM to 5:30 PM, and pays $23/hour.

This position is part of a client support team and involves both administrative and phone-based responsibilities. We're looking for someone who is professional, detail-oriented, and comfortable handling sensitive conversations over the phone.

Position Summary:

• Complete legal administrative duties within the Client Support Team
• Perform quality checks for accuracy and completeness
• Research and resolve routine client and claimant inquiries
• Prepare documents, forms, and reports as needed
• Collaborate with internal departments by providing documentation and support

Essential Functions:

• Manage inbound service calls and make outbound follow-ups as needed
• Discuss sensitive topics professionally and empathetically
• Resolve client issues and ensure a high level of customer satisfaction
• Provide technical assistance and explain policies and procedures
• Assist with claim updates, case statuses, and address changes
• Maintain individual and team service quality goals

Qualifications:

• High attention to detail and accuracy
• Strong typing and transcription skills
• Intermediate proficiency in MS Excel, Word, and Adobe
• Solid organizational and time management skills
• Ability to work independently and manage multiple tasks
• Positive, solution-oriented mindset under pressure

Please let me know if you would be interested in learning more, and we can schedule a time to connect.
Please send your resume

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.